Refund policy

What you are buying

You pay once per CV, at the price shown on the pricing page. After paying you have 24 hours to edit the CV and use every feature (3 AI improvements, 3 AI translations, and up to 3 different names in downloads). When the 24 hours end the whole CV locks — no editing, improving or translating — and downloading it as it stands stays available for good. You can reopen it for another 24 hours for 5 riyals; the name stays locked.

Reopening the same CV for 5 riyals opens it whole for another 24 hours: editing, with a fresh 3 improvements and 3 translations. Reopening does not unlock the name.

Before paying you write your CV and preview it whole — the preview is watermarked — with no download.

The service is digital and is activated for the CV you paid for as soon as the payment succeeds. Nothing physical is shipped.

When you can get a refund

Within 24 hours of payment, as long as no paid feature has been used: the CV has not been improved or translated with AI after paying, and it has not been downloaded. We refund the full amount. The free translation before paying does not count.

The same rule applies to the 5-riyal reactivation: within 24 hours of it, unless improvement or translation has been used since.

When a refund is not possible

After AI improvement or translation has been used after paying, after the CV has been downloaded, or once 24 hours have passed since payment — by then what you paid for has been delivered.

But if the fault was ours — a duplicate charge, a payment that did not activate your CV, a failure that stopped you using what you paid for — the refund is full and has no time limit. Write to us and we will put it right.

No subscription, no renewal

We do not store your card or charge it again after the payment. You pay once per CV; there is no subscription to forget to cancel and no charge months later.

How to ask for a refund

Email support@osacv.com within 24 hours of paying, from the address you signed in with (or any address if you paid without signing in), and give the rough time and amount of the payment. That is all we need to find it.

We reply within two working days, and the money reaches your card in five to fourteen working days depending on your bank — that part is the bank's, not ours.

Payment details

Your card details never touch our servers. You type your card into the payment provider's (Moyasar's) form, which sends it straight to them, and we keep no card number, expiry date or security code.

Your statutory rights

This policy does not remove any right you have under Saudi Arabia's E-Commerce Law and its regulations; where the law gives you a broader right than this page, the law applies.