IT Support Specialist CV Example
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IT support is a role measured in numbers: how many tickets you close, how fast, and how many are resolved on first contact. A CV that states those metrics immediately outperforms one that just lists operating systems.
Copy-ready professional summary
Copy it, then swap the numbers and details for your own.
IT support specialist with three years supporting users and maintaining hardware and networks. Close around 40 tickets a day with an 85% first-contact resolution rate and an average response time under 10 minutes. CompTIA A+ certified.
Skills employers look for
- Windows and macOS troubleshooting
- Active Directory and account management
- Ticketing systems — Jira Service Desk
- Core networking — TCP/IP, DNS, VPN
- Hardware and printer maintenance
- Communicating with non-technical users
Ready-made experience bullets
Replace anything in brackets with your own details, and keep the numbers — they're what sets your CV apart.
- Closed around 40 support tickets a day at an 85% first-contact resolution rate.
- Cut average response time from 25 minutes to under 10.
- Provisioned and configured 200+ machines for new joiners.
- Wrote an internal troubleshooting guide that reduced repeat tickets by 20%.
Education
Diploma or BSc in Information Technology — [institution], with CompTIA A+.
ATS keywords
Include these terms exactly as written — applicant tracking systems match on literal text.
- IT support
- troubleshooting
- Active Directory
- CompTIA A+
- ticketing system
- networking
Tips specific to this role
Metrics are the language of this role
Ticket volume, response time, first-contact resolution — every support manager knows these numbers and compares applicants on them directly.
Name the ticketing system
Jira, ServiceNow or Zendesk. Already knowing the system a company runs saves them a week of onboarding, and that counts.
Support is a communication job first
Say explicitly that you can explain fixes to non-technical users — it's what separates support that helps from support that makes things worse.