Administration & Customer Service
Examples for customer service, secretarial and reception roles — where organisation and dealing with people are the core skill.
Customer Service CV Example
Customer service is measured in numbers just as much as sales: how many customers you handled, at what rating, and how many complaints you closed. Most applicants write "dealing with customers politely" — a line that doesn't distinguish you from a thousand others. Numbers do.
- customer service
- complaint handling
- Zendesk
- customer satisfaction
Administrative Assistant CV Example
An administrative assistant is what keeps a whole office running without friction. The difficulty is that the job looks unmeasurable, so these CVs get written as task lists. The fix: state the scale of what you manage — how many executives you support, how many meetings you coordinate, how many documents you process.
- executive assistant
- diary management
- Microsoft Office
- formal correspondence
Receptionist CV Example
A receptionist is the first thing a visitor sees and the first impression of the whole organisation. It's an excellent entry point into work because it accepts limited experience — but it does demand a professional presence, clear communication, and the ability to juggle several things at once.
- visitor reception
- call handling
- meeting room booking
- communication